Clínica Parque da Cidade is certified according to the ISO 9001:2015 ruled by APCER, since February of 2019.
The SGQ documents the best practices already existent, including a set of files that adduce evidence of the “leges artis” of dental medicine.
SGQ encompasses the Quality Policy, Mission, Vision and Values of Clínica Parque da Cidade, even identifying the key strategic goals for the assistance activities and meeting with the clients’ expectations.
Mission
The proximity with the patient, observe and treat him as a whole, with the humanism and latest technical follow-up that each individual deserves is what distinguish us.
Vision
Innovation. We’re always aiming to improve our diagnosis and treatment in dental medicine.
Values
- Primordial value of the person’s life and dignity
- Customer first
- Clear and accurate communication
- Transparent relationship
- Responsibility
- Sustainability
- Respect
- Excellence
Quality Policy
Clínica Parque da Cidade assumes the implementation of a Quality Management System according to the EN NP ISO 9001: 2015 norm requirements.
In this purpose it undertakes to achieve the quality goals, considering the mission is fundamental, the operationalization of the Mission, ensuring compliance with customer requirements and the applicable statutory and regulatory requirements, adopting as quality policy:
The satisfaction of the customer and other stakeholders;
The relationship of proximity to the customer and their loyalty;
Motivation and valorization of employees;
Commitment to continuous improvement of the SGQ;
Being a reference of excellence in dentistry;
Considering the objectives, the responsibility for its achievement is attributed to all employees of the company, being essential the support of the Administration and the commitment of all.
Quality
Clínica Parque da Cidade directs its work into seeking excellence in the provision of services in dental medicine, and its quality management system, allows the consolidation of good clinical practices, the know-how; increasing the level of satisfaction and motivation of internal human resources, the how to be; and stimulating a culture of continuous improvement, the know to be.
Clínica Parque da Cidade’s certification is for the Administration, more than an imperative, more than a factor of market competitiveness, more than a label, it is the right choice for an organization with accountability and suitability of the services it provides. A right choice focused on the client, his expectations, his loyalty, the satisfaction of the explicit and implicit needs to achieve clinical success.
The certification paradigm should be proportional to the knowledge and recognition by the client of the degree of importance and added value for the organization, by the differentiation and suitability of the quality management system it has implemented and the ethics it follows.